Privacy Policy

Effective Date: 2026-08-26

Introduction

Counsel Connect, LLC d/b/a Counsel Wise Connect ("we," "us," or "our") operates the website at https://counselwiseconnectnv.com and any related services (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and protect personal information, and explains the rights available to you depending on where you live.

If you have questions about this policy or want to exercise a privacy right, contact us at:

Information We Collect

We collect personal information in the categories listed below. Depending on how you interact with our Services, not every category will apply to you.

• Identifiers (your name, phone number, and email when you request a callback)
• Sign-up details (your email, your first name if you give it, and which of our guides or the Attorney Connection Program waitlist you asked for)
• What you tell us about your situation (the description you type)
• Internet activity (pages visited, device type, approximate city-level location, via analytics cookies)

When you request a callback, we store your request (name, phone, optional email, the kind of help you asked for, your preferred language, and what you told us) in our secure database so our team and the attorney we connect you with can follow up. We keep it while your request is active and for up to 24 months after it is closed, then delete it. You can ask us to delete it sooner at any time. See “Your Privacy Rights” below.

When you sign up for our guides or the Attorney Connection Program waitlist, we store your email, your first name if you give it, the options you chose, the page you signed up from, and the time you agreed. We send one confirmation email and add you to the list only after you click the link in it. If you never click it, we delete the sign-up after 14 days. The list itself is held with Resend, our email provider. Every email we send has an unsubscribe link, and you can ask us to remove you at any time.

We also automatically collect technical information when you visit our website, such as IP address, browser type, device information, pages visited, and general location (city/state level). This information is collected through cookies, pixels, and similar tracking technologies. See our Cookie Policy for details.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Service delivery: To respond to inquiries, process transactions, and provide the services you request.
• Communication: To send you service-related notifications and, where you have consented, marketing messages. You may opt out of marketing at any time.
• Analytics and improvement: To understand how visitors use our website and improve our content, design, and offerings.
• Advertising: To measure ad effectiveness and, where permitted, serve relevant ads through third-party platforms.
• Legal compliance: To comply with applicable laws, respond to legal process, enforce our agreements, and protect the rights and safety of our users and the public.

Sharing With Third Parties

We do not sell, rent, or trade your personal information to third parties for their own independent marketing. We may share your information with the following categories of service providers who process data on our behalf and are contractually required to protect it:

• Google (Analytics + Ads conversion measurement)
• Microsoft (Clarity)
• Resend (email delivery)
• Cloudflare (Turnstile spam protection)
• Cal.com (callback scheduling)

We may also disclose information (a) when required by law or legal process, (b) to protect the rights, property, or safety of Counsel Connect, LLC d/b/a Counsel Wise Connect, our users, or others, or (c) in connection with a merger, acquisition, or sale of assets (with prior notice to you where required by law).

Cookies & Tracking

We use cookies, pixels, and similar technologies to operate and improve our Services and to support advertising and analytics. You can review all cookies we use, understand their purposes, and manage your preferences on our dedicated Cookie Policy page.

To opt out of certain tracking or the sale/sharing of your personal information for advertising purposes, visit our Do Not Sell or Share My Personal Information page.

Your Privacy Rights

Depending on the state where you reside, you may have specific rights regarding your personal information. We will not discriminate against you for exercising any of these rights. To submit a request, visit our privacy rights request page or email us at admin@counselwiseconnectnv.com.

We will verify your identity before processing your request and will respond within the timeframe required by applicable law (generally 45 days, with one permitted extension where allowed).

California (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the following rights:

• Right to Know: You may request a copy of the specific pieces of personal information we have collected about you, as well as the categories of information collected, sources, business purposes, and third parties with whom it was shared.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions (e.g., completing a transaction, legal obligations).
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale/Sharing: You may direct us not to sell or share your personal information for cross-context behavioral advertising. Use our Do Not Sell or Share page.
• Right to Limit Use of Sensitive Personal Information: Where we process sensitive personal information (as defined by CPRA), you may request that we limit its use to what is necessary to perform the services or as otherwise permitted by law.
• Right to Non-Discrimination: We will not deny you services, charge different prices, or provide a lesser quality of service because you exercised a CCPA/CPRA right.

Colorado (CPA)

Under the Colorado Privacy Act (CPA), Colorado residents have the right to:

• Confirm whether we are processing your personal data and access that data.
• Request deletion of personal data you have provided or that we have collected about you.
• Request correction of inaccurate personal data.
• Obtain a portable copy of your personal data in a readily usable format.
• Opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

To opt out of targeted advertising or sale, visit our Do Not Sell or Share page. To submit other requests, email admin@counselwiseconnectnv.com. If we deny your request, you may appeal by contacting us. If you are unsatisfied with our response, you may contact the Colorado Attorney General.

Virginia (VCDPA)

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have the right to:

• Confirm whether we are processing your personal data and access that data.
• Request deletion of personal data we have collected about you.
• Request correction of inaccurate personal data.
• Obtain a portable copy of your personal data.
• Opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling used to make significant automated decisions.

To opt out, visit our Do Not Sell or Share page. If we deny your appeal, you may contact the Virginia Attorney General.

Connecticut (CTDPA)

Under the Connecticut Data Privacy Act (CTDPA), Connecticut residents have the right to:

• Confirm whether we process your personal data and access that data.
• Request deletion of personal data we have collected about you.
• Request correction of inaccurate personal data.
• Obtain a portable copy of your personal data.
• Opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling in furtherance of solely automated decisions that produce legal or similarly significant effects.

To opt out, visit our Do Not Sell or Share page. You may appeal a denied request by emailing us; if unsatisfied, you may contact the Connecticut Attorney General.

Utah (UCPA)

Under the Utah Consumer Privacy Act (UCPA), Utah residents have the right to:

• Confirm whether we process your personal data and access that data.
• Request deletion of personal data you have provided to us (note: the UCPA does not require deletion of data collected from other sources beyond what you provided).
• Obtain a portable copy of your personal data.
• Opt out of the processing of personal data for targeted advertising or the sale of personal data.

To opt out, visit our Do Not Sell or Share page. To submit access or deletion requests, email admin@counselwiseconnectnv.com.

Children's Privacy

Our Services are not directed to children under 13 (or under 16 where applicable law requires a higher age threshold), and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected personal information from a child under the applicable age limit without proper parental consent, we will promptly delete that information from our systems.

If you are a parent or guardian and believe we may have collected information from your child, please contact us immediately at admin@counselwiseconnectnv.com.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, to comply with tax, accounting, or legal obligations, or to resolve disputes and enforce our agreements).

When personal information is no longer needed, we delete or anonymize it. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely isolate the information and prevent further processing until deletion is feasible.

Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your own information (such as using strong passwords and secure connections).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will revise the Effective Date at the top of this page and, where required by law, provide additional notice (such as a notice on our website or an email to users).

We encourage you to review this policy periodically. Your continued use of the Services after any changes take effect constitutes your acknowledgment of the revised policy.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our privacy team:

We aim to respond to all privacy-related inquiries within the timeframe required by applicable law (typically 45 days). If you are not satisfied with our response, you may have the right to lodge a complaint with your applicable state Attorney General or data protection authority.